> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stablegenius.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with your Stable Genius integration

# Support

We're here to help you build your integration.

## Getting Help

<CardGroup cols={2}>
  <Card title="Developer Waitlist" icon="key" href="https://stablegenius.co/early-access">
    Request early access to the API and get onboarded by our team.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:developers@stablegenius.co">
    Email us at [developers@stablegenius.co](mailto:developers@stablegenius.co) for integration questions.
  </Card>

  <Card title="Report a Bug" icon="bug" href="mailto:developers@stablegenius.co">
    Found a bug? Email us with your API key prefix (never the full key), the request/response, and steps to reproduce.
  </Card>

  <Card title="Security" icon="shield" href="mailto:security@stablegenius.co">
    Report security vulnerabilities to [security@stablegenius.co](mailto:security@stablegenius.co).
  </Card>
</CardGroup>

## Private Beta Support

During the private beta, all integrators receive direct support from the Stable Genius engineering team. Response times:

| Priority | Response Time | Examples                                                      |
| -------- | ------------- | ------------------------------------------------------------- |
| Critical | \< 1 hour     | Production payments not confirming, webhook delivery stopped  |
| High     | \< 4 hours    | API errors, incorrect fee calculations, settlement delays     |
| Normal   | \< 24 hours   | Integration questions, feature requests, documentation issues |

## Status Page

Check the current status of Stable Genius services at [status.stablegenius.co](https://status.stablegenius.co).

## FAQ

<AccordionGroup>
  <Accordion title="Do I need to handle crypto/wallets/blockchain on my end?">
    No. Your integration is two HTTP calls: create a payment intent (POST), receive a webhook (POST to your server). You render a QR code and handle the confirmation. All blockchain interaction is managed by Stable Genius.
  </Accordion>

  <Accordion title="What happens if my webhook endpoint is down?">
    We retry with exponential backoff for up to 12 hours (6 attempts). You can also poll `GET /v1/payment-intents/{id}` to check payment status manually. Failed webhooks can be retried from the dashboard.
  </Accordion>

  <Accordion title="Can I support multiple merchants with one API key?">
    Yes. A single API key can create payment intents for any merchant associated with your integrator account. Specify the `merchant_id` in each request.
  </Accordion>

  <Accordion title="Is there a minimum or maximum payment amount?">
    Minimum: $0.01. Maximum: $10,000 per transaction. Contact us for higher limits.
  </Accordion>

  <Accordion title="How fast are payments confirmed?">
    USDC on Base confirms in approximately 3-15 seconds. The webhook fires as soon as the transaction is confirmed on-chain.
  </Accordion>

  <Accordion title="Can customers reverse a payment?">
    No. Blockchain transactions are final once confirmed. There are no chargebacks. If a merchant needs to issue a refund, that's a separate flow (refund API coming soon).
  </Accordion>
</AccordionGroup>