Support
We’re here to help you build your integration.Getting Help
Developer Waitlist
Request early access to the API and get onboarded by our team.
Email Support
Email us at developers@stablegenius.co for integration questions.
Report a Bug
Found a bug? Email us with your API key prefix (never the full key), the request/response, and steps to reproduce.
Security
Report security vulnerabilities to security@stablegenius.co.
Private Beta Support
During the private beta, all integrators receive direct support from the Stable Genius engineering team. Response times:| Priority | Response Time | Examples |
|---|---|---|
| Critical | < 1 hour | Production payments not confirming, webhook delivery stopped |
| High | < 4 hours | API errors, incorrect fee calculations, settlement delays |
| Normal | < 24 hours | Integration questions, feature requests, documentation issues |
Status Page
Check the current status of Stable Genius services at status.stablegenius.co.FAQ
Do I need to handle crypto/wallets/blockchain on my end?
Do I need to handle crypto/wallets/blockchain on my end?
No. Your integration is two HTTP calls: create a payment intent (POST), receive a webhook (POST to your server). You render a QR code and handle the confirmation. All blockchain interaction is managed by Stable Genius.
What happens if my webhook endpoint is down?
What happens if my webhook endpoint is down?
We retry with exponential backoff for up to 12 hours (6 attempts). You can also poll
GET /v1/payment-intents/{id} to check payment status manually. Failed webhooks can be retried from the dashboard.Can I support multiple merchants with one API key?
Can I support multiple merchants with one API key?
Yes. A single API key can create payment intents for any merchant associated with your integrator account. Specify the
merchant_id in each request.Is there a minimum or maximum payment amount?
Is there a minimum or maximum payment amount?
Minimum: 10,000 per transaction. Contact us for higher limits.
How fast are payments confirmed?
How fast are payments confirmed?
USDC on Base confirms in approximately 3-15 seconds. The webhook fires as soon as the transaction is confirmed on-chain.
Can customers reverse a payment?
Can customers reverse a payment?
No. Blockchain transactions are final once confirmed. There are no chargebacks. If a merchant needs to issue a refund, that’s a separate flow (refund API coming soon).